Return & Refund Policy

  • Return Window: You have 15 days from the date of delivery to initiate a return for eligible items.
  • Eligibility for Returns:
    • Items must be unused, in their original condition, with all tags attached, and in their original packaging.
    • Items that are damaged due to customer misuse, altered, or show signs of wear will not be accepted for return.
    • Customized or personalized items are generally not eligible for return unless there is a manufacturing defect.
  • How to Initiate a Return: To initiate a return, please contact our customer service team at swiftstream90@gmail.com with your order number and reason for return. We will provide you with detailed instructions and the return address for our US warehouse in Chicago.
  • Return Shipping:
    • Customers are responsible for the cost of return shipping to our warehouse in Chicago, USA.
    • We recommend using a trackable shipping method and purchasing shipping insurance, as TheBagHubs is not responsible for lost or damaged return shipments.
  • Refunds:
    • Once your return is received and inspected at our Chicago warehouse, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed to your original method of payment within 7-10 business days.
    • Original shipping costs were free, so only the product cost will be refunded.
    • Since our products are under the US de minimis value, typically no duties or taxes are charged on import. Therefore, there are no such fees for TheBagHubs to refund.
  • Exchanges: We currently do not offer direct exchanges for international orders. If you wish to exchange an item, please follow the return process for the original item and place a new order for the desired item.